Preparation and delivery?
Normally 2–4 business days after confirmed payment; holidays/promotions/high demand may require 5. Supported U.S. standard transit generally takes 10–15 business days after dispatch.
Charges, origin, tracking?
Checkout shows shipping methods/costs before payment. Inventory, product location, and destination determine facility/partner fulfillment; origin may differ from registration. Available tracking normally follows dispatch by email/order tracking.
Delayed or missing?
Email your order number for prolonged tracking inactivity, suspected loss, or a delivered parcel still missing after reasonable checks.
Returns and costs?
Eligible returns: 30 calendar days after confirmed delivery. Email order number, item, reason, and relevant photos/videos. Use registration address only if instructed. Preference returns generally carry customer-paid postage; product/fulfillment errors carry no additional error-related customer costs.
Refunds and cancellations?
Approved refunds normally take 5–10 business days after receipt/inspection, to the original payment method. Request cancellation before fulfillment; afterward it is not guaranteed. Successful pre-fulfillment cancellation is free.
Damaged or incorrect goods?
Send order details and relevant photos/videos for review and an appropriate replacement, refund, or return.
Who operates the store and how can I contact you?
Our operator, address, website, and email appear below.
Business information
Brand: xezqor
Operating company: Guilin Xingchen Culture Media Co., Ltd.
Business address: Room 219, 2nd Floor, Heping Village Committee Complex, Nos. 11 and 13 Huancheng South 1st Road, Qixing District, Guilin, Guangxi, China
Website: xezqor.com
Email: service@xezqor.com
xezqor is owned and operated by Guilin Xingchen Culture Media Co., Ltd.